Your order could be in a couple of places... our warehouse, awaiting dispatch, with the courier on its way, or delivered. The first thing to check is have you had your dispatch email? If yes, then it's on its way. You can track your order here using your order number from that email. If you haven't got your dispatch email (don't forget to check your junk mail!) then your order is waiting to leave us. Once you have the dispatch email you will be able to track it with the link at the top of this page.

Orders typically leave our warehouse within 2-3 business days of being placed Monday-Thursday 9:00-5:00pm and Friday 9:00-1:00pm.

If you don’t have your order number, log into your account here and then go to 'Order History'.

We package and ship your order as soon as possible. We start working on your order immediately, so we are unable to make any changes or modifications to an order after it has been placed.

Orders are subject to verification and approval before shipping and may take several days to process. While we will do all we can to ensure your order is delivered on time, hellbabes.co cannot be held responsible for conditions beyond our control such as severe weather, service interruptions, etc.

Shipping rates and delivery

*USPS Priority Mail gives an estimated number of days at checkout, this does not include processing time and is an estimate by USPS as to how long your shipment is likely to take based on where you live. Shipping times may vary as estimate and arrival times are not guaranteed.

Once ALL the items are confirmed in stock, orders ship from our warehouse within approximately 2-3 business days, not including weekends or holidays. The standard processing time allows the warehouse to pick, pack, and ship your order correctly.

Once the package is in the hands of the shipping carrier, it is out of our control. If we are experiencing a high volume of orders, shipments may be delayed a few days. If there will be a significant delay in the shipment of your order, we will contact you via email. Delivery delays can occasionally occur.

Shipping internationally may take 14-21 business days, not including customs processing times. Once your package leaves the US, we are only able to track a package using the same tracking number you’ll be issued. Please check with your countries guidelines about tracking and shipping times. We ask our customers to please be patient and give your order sufficient time to arrive.

You can start the checkout process and view the shipping fees before you complete the checkout. You will receive a tracking number once your order ships. Please note, the fee is the cost of the postage and not applicable taxes. Please research your country’s importing requirements in advance. It may be possible you may have to pay customs taxes & duties when importing. We, unfortunately, can not provide assistance with fees since we do not know the importing fees or laws in other countries. We are not responsible and will not reimburse you for possible taxes & duties paid upon receipt of your order.  

All packages imported to your country may be subject to customs, taxes or other fees. You are responsible for all applicable customs, duties, taxes and fees charged by your government.

We cannot guarantee that you will or will not be charged any customs taxes or duties. Please contact your country's customs office prior to purchasing for respective charges and rates on packages coming from outside of your country. You can also visit this duty calculator (https://www.simplyduty.com/import-calculator/) to get an estimate of what you may be charged when the package arrives.

The carrier was unable to deliver your package. Don’t worry—we've got you! You can wait for your package to come back to us and we’ll give you a full refund. Or, let us know using the 'contact” tab and we can have your item(s) resent. Please include an updated address when contacting us.

1. 1. UPS Ground only (insured)
   2. No PO Boxes
   3. Signature required upon delivery
   4. One exchange max per transaction
   5. $10 return fee / $25 exchange fee

1. 1. UPS Standard or USPS Priority only (insured)
   2. Signature required upon delivery
   3. One exchange max per transaction
   4. Customer must pay all import duties, taxes, and fees
   5. Customer pays for return labels on any exchange or return (Hell Babes cannot supply an international return label)
   6. Hell Babes pays for reshipping of exchanged product - Customer still pays duties, taxes and fees
   7. $10 return fee / $25 exchange fee

1. 1. UPS Standard / UPS Saver or USPS Priority only (insured)
   2. Signature required upon delivery
   3. One exchange max per transaction
   4. Customer must pay all import duties, taxes, and fees
   5. Customer pays for return labels on any exchange or return (Hell Babes cannot supply an international return label)
   6. Hell Babes pays for reshipping of exchanged product - Customer still pays duties, taxes and fees
   7. $10 return fee / $25 exchange fee

US Returns + Exchanges

If you are making a return during a 'Motorcycle Giveaway' period, please see our Motorcycle Giveaway Return Policy under "Payments + Promotions".

All parts returns are subject to 15% restocking fee unless the return is a result of our error (you received an incorrect or defective item, etc). Items must be returned in new, unused, unopened condition within 30 days of original purchase date. If product has been installed or damaged, the return will be denied.

Once a return is processed HERE, Hell Babes must review each return before processing a return shipping label. No exchanges on this item.

Please pack your items carefully and use shipping insurance. Hell Babes will not be responsible for items lost or damaged during return shipping. Original shipping is non-refundable and return shipping is at buyer's expense unless the return is a result of our error (you received an incorrect or defective item, etc).

Credit will be given using the same payment method as original purchase within 30 days of receiving returned item. Hell Babes is not liable for any labor and/or installation/removal expenses incurred by customer as a result of a product purchase from Hell Babes.

International Returns + Exchanges

We are not able to offer international returns on parts at this time, however if you've received a part in error (you received an incorrect or defective item, etc.), please reach out to us at hellbabes@hellbabes.co and we are happy to work with you.

US Returns

Things didn't work out? No sweat. You have 30 days to send something back to us from the day you purchase it, just follow the steps below. If you are making a return during a 'Motorcycle Giveaway' period, please see our Motorcycle Giveaway Return Policy under "Payments + Promotions".

For pre-order policy see full deatails in pre-order drop down below.

We accept returned items within 30 days of purchase that are unworn and clean with the tags still attached. All returns & exchanges must be processed through our online portal HERE. If we have made an error (you received an incorrect or defective item, etc.) please reach out to hellbabes@hellbabes.co

1. 1. Look up your order with your ORDER # + SHIPPING ZIP CODE (or) EMAIL
   2. Choose an item to return
   3. Select your return reason
   4. Choose STORE CREDIT or ORIGINAL PAYMENT METHOD
   5. Print out your USPS shipping label
   6. Repackage the items and drop them off at the post office

Once your order has been received and processed at our warehouse, you will receive an email notification. If you chose to refund your original payment method, there is a $7 restocking fee and the refund will be processed in 5-10 business days. If you chose to refund with store credit, the restocking fee is waived and we will send you a gift card code via email once your return has been approved.

Love the items but need a different size? We've got you. You have 30 days to send something back to us for an exchange, just follow the steps below. For pre-order policy see full deatails in pre-order drop down below.
 
We accept returned items within 30 days of purchase that are unworn and clean with the tags still attached. All returns & exchanges must be processed through our online portal HERE. If we have made an error (you received an incorrect or defective item, etc.) please reach out to hellbabes@hellbabes.co
 

1. 1. Look up your order with your ORDER # + SHIPPING ZIP CODE (or) EMAIL
   2. Choose an item to exchange
   3. Select your exchange reason and 'Exchange for a new size'
   4. Choose the size you want
   5. Choose INSTANT EXCHANGE or SEND MY EXCHANGE AFTER I RETURN
      • Instant Exchange: With instant exchanges, your new exchange order is placed immediately. This helps you get your items faster and guarantees that your items are in stock.
      • Send My Exchange After I Return: To place an instant exchange, we will put a temporary hold on your credit card for $1.00 until we receive your unwanted items (kind of like booking a hotel). You’ll only be charged for the amount covered by your returned items if your return isn’t in the mail within 14 days of submitting.
   6. Print out your USPS shipping label
   7. Repackage the items and drop them off at the post office

We are not able to take returns or make exchanges with international orders at this time due to shipping costs and associated duty fees.

If you've placed an order and received a cancellation email from us, we're sorry about that. This is usually be because the stock wasn't in the warehouse when we came to process your order. You will receive a cancellation email and a refund via the original payment method used. The refund may take 5-10 business days, this is the banking process and not something we can speed up.

We aren't perfect, if you receive a faulty or damaged item, please send us an email at hellbabes@hellbabes.co so we can get this fixed ASAP. In the subject line either put DAMAGED ITEM or WRONG ITEM and include:

1. 1. Order #
   2. Description of defect (or) the item that was purchased, and the item that was wrongly received
   3. Photos documenting the defect (or) mis-shipment

We will take care of this as soon as possible, trust. We've got you!

As soon as you place your order, we’re on it! Unfortunately this means we will be unable to make any changes as it’s already being processed at the warehouse. You’ll need to place another order or return any unwanted items.

Restock Pre-Orders / Deferred Shipping applies to currently stocked Hell Babes products, NOT one time limited pre-orders.

• Full payment will be collected at time of checkout.
• These orders will not ship until designated ship date set on product listing.
• Orders will not be split shipped. If your order contains in stock items it will not ship until the designated restock ship date.
• Return and Exchange policy for these items is the same as regular stocked products.

Can’t use your discount code? This could be why...

• The code expired (we have limited-time offers)
• You can only use one code at a time
• Check for typos

We accept the following payment cards: Visa, MasterCard, American Express, Discover, Diners Club, Bancontact, iDEAL, as well as the following payment processors: ShopPay, Amazon Pay, PayPal, Google Pay, Facebook Pay, Apple Pay (iOS only)

US Returns

During Motorcycle Giveaway Sweepstakes Periods* we allow returns back to the original payment method if the return is officially received by the carrier prior to the giveaway period end date. If the return is not officially received by the carrier prior to the giveaway period end date the purchase was counted towards entries in the giveaway sweepstakes and cannot be rescinded from our sweepstakes company. If the return falls outside of the giveaway period end date it will be processed for store credit. All returned items will only be processed if the items are unworn, clean with the tags still attached in original packaging. Additional info on our official giveaway rules are linked below:

See Official Rules Here

*International orders are not elligible for Motorcycle Giveaways

US Exchanges

Please see our US Exchange Policy

This privacy policy has been compiled to better serve those who are concerned with how their 'Personally Identifiable Information' (PII) is being used online. PII, as described in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.

What personal information do we collect from the people that visit our blog, website or app?

When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number, credit card information or other details to help you with your experience.

When do we collect information?

We collect information from you when you place an order or enter information on our site.

How do we use your information?

We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

      • To quickly process your transactions.

How do we protect your information?

Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.

We use regular Malware Scanning.

Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.

We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information.

All transactions are processed through a gateway provider and are not stored or processed on our servers.

Do we use 'cookies'?

Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

We use cookies to:

      • Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third-party services that track this information on our behalf.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since browser is a little different, look at your browser's Help Menu to learn the correct way to modify your cookies.

If you turn cookies off, Some of the features that make your site experience more efficient may not function properly.It won't affect the user's experience that make your site experience more efficient and may not function properly.
 

Third-party disclosure

We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information.

Third-party links

We do not include or offer third-party products or services on our website.

Google

Google's advertising requirements can be summed up by Google's Advertising Principles. They are put in place to provide a positive experience for users. https://support.google.com/adwordspolicy/answer/1316548?hl=en

We use Google AdSense Advertising on our website.
Google, as a third-party vendor, uses cookies to serve ads on our site. Google's use of the DART cookie enables it to serve ads to our users based on previous visits to our site and other sites on the Internet. Users may opt-out of the use of the DART cookie by visiting the Google Ad and Content Network privacy policy.

We have implemented the following:

      • Remarketing with Google AdSense

We, along with third-party vendors such as Google use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together to compile data regarding user interactions with ad impressions and other ad service functions as they relate to our website.

Opting out:
Users can set preferences for how Google advertises to you using the Google Ad Settings page. Alternatively, you can opt out by visiting the Network Advertising Initiative Opt Out page or by using the Google Analytics Opt Out Browser add on.

California Online Privacy Protection Act

CalOPPA is the first state law in the nation to require commercial websites and online services to post a privacy policy. The law's reach stretches well beyond California to require any person or company in the United States (and conceivably the world) that operates websites collecting Personally Identifiable Information from California consumers to post a conspicuous privacy policy on its website stating exactly the information being collected and those individuals or companies with whom it is being shared. - See more at: http://consumercal.org/california-online-privacy-protection-act-caloppa/#sthash.0FdRbT51.dpuf
According to CalOPPA, we agree to the following:

Users can visit our site anonymously.

Once this privacy policy is created, we will add a link to it on our home page or as a minimum, on the first significant page after entering our website.

Our Privacy Policy link includes the word 'Privacy' and can easily be found on the page specified above.
You will be notified of any Privacy Policy changes:

      • On our Privacy Policy Page

Can change your personal information:

      • By emailing us

How does our site handle Do Not Track signals?

We honor Do Not Track signals and Do Not Track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.

Does our site allow third-party behavioral tracking?

It's also important to note that we do not allow third-party behavioral tracking

COPPA (Children Online Privacy Protection Act)

When it comes to the collection of personal information from children under the age of 13 years old, the Children's Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, United States' consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children's privacy and safety online.

We do not specifically market to children under the age of 13 years old.

Do we let third-parties, including ad networks or plug-ins collect PII from children under 13?

Fair Information Practices

The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.

In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:

We will notify you via email

      • Within 7 business days
We also agree to the Individual Redress Principle which requires that individuals have the right to legally pursue enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.

CAN SPAM Act

The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.

We collect your email address in order to:

      • Send information, respond to inquiries, and/or other requests or questions

      • Process orders and to send information and updates pertaining to orders.

      • Send you additional information related to your product and/or service

      • Market to our mailing list or continue to send emails to our clients after the original transaction has occurred.

To be in accordance with CANSPAM, we agree to the following:

      • Not use false or misleading subjects or email addresses.

      • Identify the message as an advertisement in some reasonable way.

      • Include the physical address of our business or site headquarters.

      • Monitor third-party email marketing services for compliance, if one is used.

      • Honor opt-out/unsubscribe requests quickly.

      • Allow users to unsubscribe by using the link at the bottom of each email.

If at any time you would like to unsubscribe from receiving future emails, you can email us at

      • Follow the instructions at the bottom of each email.

and we will promptly remove you from ALL correspondence.

Contacting Us

If there are any questions regarding this privacy policy, you may contact us using the information below.
 

hellbabes.co

Bountiful, UT 84010

United States

jessica@hellbabes.co

Terms of Service for hellbabes.co

Welcome to hellbabes.co. This website is owned and operated by hellbabes.co. By visiting our website and accessing the information, resources, services, products, and tools we provide, you understand and agree to accept and adhere to the following terms and conditions as stated in this policy (hereafter referred to as 'User Agreement'), along with the terms and conditions as stated in our Privacy Policy (please refer to the Privacy Policy section below for more information).

This agreement is in effect as of Nov 15, 2017.

We reserve the right to change this User Agreement from time to time without notice. You acknowledge and agree that it is your responsibility to review this User Agreement periodically to familiarize yourself with any modifications. Your continued use of this site after such modifications will constitute acknowledgment and agreement of the modified terms and conditions.

Responsible Use and Conduct

By visiting our website and accessing the information, resources, services, products, and tools we provide for you, either directly or indirectly (hereafter referred to as 'Resources'), you agree to use these Resources only for the purposes intended as permitted by (a) the terms of this User Agreement, and (b) applicable laws, regulations and generally accepted online practices or guidelines.

Wherein, you understand that:

a. In order to access our Resources, you may be required to provide certain information about yourself (such as identification, contact details, etc.) as part of the registration process, or as part of your ability to use the Resources. You agree that any information you provide will always be accurate, correct, and up to date.

b. You are responsible for maintaining the confidentiality of any login information associated with any account you use to access our Resources. Accordingly, you are responsible for all activities that occur under your account/s.

c. Accessing (or attempting to access) any of our Resources by any means other than through the means we provide, is strictly prohibited. You specifically agree not to access (or attempt to access) any of our Resources through any automated, unethical or unconventional means.

d. Engaging in any activity that disrupts or interferes with our Resources, including the servers and/or networks to which our Resources are located or connected, is strictly prohibited.

e. Attempting to copy, duplicate, reproduce, sell, trade, or resell our Resources is strictly prohibited.

f. You are solely responsible any consequences, losses, or damages that we may directly or indirectly incur or suffer due to any unauthorized activities conducted by you, as explained above, and may incur criminal or civil liability.

g. We may provide various open communication tools on our website, such as blog comments, blog posts, public chat, forums, message boards, newsgroups, product ratings and reviews, various social media services, etc. You understand that generally we do not pre-screen or monitor the content posted by users of these various communication tools, which means that if you choose to use these tools to submit any type of content to our website, then it is your personal responsibility to use these tools in a responsible and ethical manner. By posting information or otherwise using any open communication tools as mentioned, you agree that you will not upload, post, share, or otherwise distribute any content that:

i. Is illegal, threatening, defamatory, abusive, harassing, degrading, intimidating, fraudulent, deceptive, invasive, racist, or contains any type of suggestive, inappropriate, or explicit language;
ii. Infringes on any trademark, patent, trade secret, copyright, or other proprietary right of any party;
Iii. Contains any type of unauthorized or unsolicited advertising;
Iiii. Impersonates any person or entity, including any hellbabes.co employees or representatives.


We have the right at our sole discretion to remove any content that, we feel in our judgment does not comply with this User Agreement, along with any content that we feel is otherwise offensive, harmful, objectionable, inaccurate, or violates any 3rd party copyrights or trademarks. We are not responsible for any delay or failure in removing such content. If you post content that we choose to remove, you hereby consent to such removal, and consent to waive any claim against us.

h. We do not assume any liability for any content posted by you or any other 3rd party users of our website. However, any content posted by you using any open communication tools on our website, provided that it doesn't violate or infringe on any 3rd party copyrights or trademarks, becomes the property of hellbabes.co, and as such, gives us a perpetual, irrevocable, worldwide, royalty-free, exclusive license to reproduce, modify, adapt, translate, publish, publicly display and/or distribute as we see fit. This only refers and applies to content posted via open communication tools as described, and does not refer to information that is provided as part of the registration process, necessary in order to use our Resources. All information provided as part of our registration process is covered by our privacy policy.

i. You agree to indemnify and hold harmless hellbabes.co and its parent company and affiliates, and their directors, officers, managers, employees, donors, agents, and licensors, from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of this User Agreement or the failure to fulfill any obligations relating to your account incurred by you or any other person using your account. We reserve the right to take over the exclusive defense of any claim for which we are entitled to indemnification under this User Agreement. In such event, you shall provide us with such cooperation as is reasonably requested by us.

Privacy

Your privacy is very important to us, which is why we've created a separate Privacy Policy in order to explain in detail how we collect, manage, process, secure, and store your private information. Our privacy policy is included under the scope of this User Agreement. To read our privacy policy in its entirety, click here.

Limitation of Warranties

By using our website, you understand and agree that all Resources we provide are "as is" and "as available". This means that we do not represent or warrant to you that:
i) the use of our Resources will meet your needs or requirements.
ii) the use of our Resources will be uninterrupted, timely, secure or free from errors.
iii) the information obtained by using our Resources will be accurate or reliable, and
iv) any defects in the operation or functionality of any Resources we provide will be repaired or corrected.


Furthermore, you understand and agree that:

v) any content downloaded or otherwise obtained through the use of our Resources is done at your own discretion and risk, and that you are solely responsible for any damage to your computer or other devices for any loss of data that may result from the download of such content.
vi) no information or advice, whether expressed, implied, oral or written, obtained by you from hellbabes.co or through any Resources we provide shall create any warranty, guarantee, or conditions of any kind, except for those expressly outlined in this User Agreement.


Limitation of Liability

In conjunction with the Limitation of Warranties as explained above, you expressly understand and agree that any claim against us shall be limited to the amount you paid, if any, for use of products and/or services. Hellbabes.co will not be liable for any direct, indirect, incidental, consequential or exemplary loss or damages which may be incurred by you as a result of using our Resources, or as a result of any changes, data loss or corruption, cancellation, loss of access, or downtime to the full extent that applicable limitation of liability laws apply.

Copyrights/Trademarks

All content and materials available on hellbabes.co, including but not limited to text, graphics, website name, code, images and logos are the intellectual property of hellbabes.co, and are protected by applicable copyright and trademark law. Any inappropriate use, including but not limited to the reproduction, distribution, display or transmission of any content on this site is strictly prohibited, unless specifically authorized by hellbabes.co.

Termination of Use

You agree that we may, at our sole discretion, suspend or terminate your access to all or part of our website and Resources with or without notice and for any reason, including, without limitation, breach of this User Agreement. Any suspected illegal, fraudulent or abusive activity may be grounds for terminating your relationship and may be referred to appropriate law enforcement authorities. Upon suspension or termination, your right to use the Resources we provide will immediately cease, and we reserve the right to remove or delete any information that you may have on file with us, including any account or login information.

Governing Law

This website is controlled by hellbabes.co. It can be accessed by most countries around the world. By accessing our website, you agree that the statutes and laws of our state, without regard to the conflict of laws and the United Nations Convention on the International Sales of Goods, will apply to all matters relating to the use of this website and the purchase of any products or services through this site.

Furthermore, any action to enforce this User Agreement shall be brought in the federal or state courts You hereby agree to personal jurisdiction by such courts, and waive any jurisdictional, venue, or inconvenient forum objections to such courts.

Guarantee

UNLESS OTHERWISE EXPRESSED, hellbabes.co EXPRESSLY DISCLAIMS ALL WARRANTIES AND CONDITIONS OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO THE IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT.

Contact Information

If you have any questions or comments about these our Terms of Service as outlined above, you can contact us at:

hellbabes.co

US Returns

During Motorcycle Giveaway Sweepstakes Periods* we allow returns back to the original payment method if the return is officially received by the carrier prior to the giveaway period end date. If the return is not officially received by the carrier prior to the giveaway period end date the purchase was counted towards entries in the giveaway sweepstakes and cannot be rescinded from our sweepstakes company. If the return falls outside of the giveaway period end date it will be processed for store credit. All returned items will only be processed if the items are unworn, clean with the tags still attached in original packaging. Additional info on our official giveaway rules are linked below:

See Official Rules Here

*International orders are not elligible for Motorcycle Giveaways

US Exchanges

Please see our US Exchange Policy